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Ulta Reviews

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Overall Rating

4.2
11 Reviews
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About Ulta

Ulta.com is a popular beauty retailer that offers a wide range of products and services. The site features a vast selection of cosmetics, fragrances, skincare products, hair care products, and beauty tools from various brands. Customers can find nearly anything they could think of for bath, body, and beauty. All products can also be purchased online.

In addition to the products, Ulta.com also provides a variety of beauty services at the Salon at Ulta Beauty. The salon offers hair services, waxing & brows, makeup & lashes, skin services, and ear piercing. The salon's licensed beauty professionals are committed to bringing customers' visions to life.

Ulta.com also hosts Salon Takeovers featuring different brands, and customers can book appointments to try out new products. The site also offers Ulta Beauty Rewards, where customers can earn points on all beauty services and products purchased.

Ulta.com carries both high-end and low-end products, making it a versatile platform for all beauty needs. Whether customers are looking for gifts or new colors for the season, Ulta.com has a wide range of options to choose from.

Please note that beauty services are not available in Ulta Beauty at Target locations. Customers can book an appointment for their hair, skin & eyebrows all in one place at the Salon at Ulta Beauty.

Ulta.com is continually updating its product offerings and services, so customers are encouraged to check back regularly for the latest deals and new arrivals.

Ulta Pros & Cons

Pros and Cons of Ulta.com

Pros

  • Loyalty Program: The Ultamate Rewards program is highly regarded for its generous points system, allowing customers to earn and redeem points effectively.
  • Product Variety: Offers a wide range of products, including both drugstore and high-end brands, catering to diverse customer preferences.
  • Sales and Promotions: Frequent sales and promotions provide significant savings opportunities, making it appealing for budget-conscious shoppers.
  • Convenient Returns: A user-friendly return policy allows customers to return items easily, enhancing overall shopping satisfaction.
  • In-Store Experience: Many customers appreciate the ability to test products in-store, which aids in making informed purchasing decisions.

Cons

  • Customer Service Variability: In-store customer service can be inconsistent, with some locations experiencing less attentive staff compared to competitors like Sephora.
  • Online Shopping Limitations: While the website offers many features, some users report issues with product availability and shipping times.
  • Dependence on Physical Stores: A significant portion of sales comes from brick-and-mortar locations, which may limit growth potential in an increasingly digital shopping environment.
  • Return Policy Concerns: Although the return policy is generally favorable, some customers express concerns about potential abuse leading to stricter policies in the future.

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Ulta Customer Reviews (11)

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Erik Muller
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Feb 9, 2023
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Feb 8, 2023
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Feb 7, 2023
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Ulta Customer’s Q&A

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Ulta Features and Benefits

Ulta.com offers a variety of features and benefits:

  • Wide Range of Products: Ulta.com offers a vast selection of beauty products, including makeup, skincare, haircare, and fragrance items.
  • Rewards Program: Ulta Beauty has a rewards program that allows customers to earn points on every purchase, which can be redeemed for discounts on future purchases.
  • Sales and Promotions: Ulta.com frequently runs sales and promotions, offering customers the opportunity to save on their favorite beauty products.
  • Beauty Services: In addition to selling products, Ulta Beauty also offers a range of beauty services, including haircuts, color services, facials, and brow services.
  • Product Reviews: Customers can read and write reviews for products on Ulta.com, helping them make informed purchasing decisions.
  • Gift Cards: Ulta Beauty offers gift cards, which can be a great gift for the beauty lovers in your life.
  • Free Shipping: Ulta.com offers free shipping on orders over a certain amount.
  • Easy Returns: If customers are not satisfied with their purchase, Ulta.com has an easy return policy.

These features and benefits make shopping on Ulta.com a convenient and enjoyable experience for beauty enthusiasts.

Ulta Pricing

Ulta Pricing Information

Ulta Beauty features a wide range of pricing for its products, which can vary based on brand, product type, and promotions. Here are some key aspects:

General Pricing

  • Product Range: Prices for items can start as low as a few dollars for certain beauty products and can go up to several hundred dollars for high-end brands or specialty items.
  • Sales and Promotions: Ulta regularly offers discounts, such as up to 40% off on select items during promotional events. Special offers like "Buy Two, Get One Free" are also common.

Membership and Rewards

  • Ultamate Rewards Program: Members can earn points on purchases, which can be redeemed for discounts on future purchases. This program can affect overall pricing when points are applied.

Taxes and Fees

  • Sales Tax: Applicable sales tax will be added to orders based on state and local laws, which may vary depending on the shipping destination.

Payment Options

  • Various payment methods are accepted, including credit cards, PayPal, and Afterpay, which may influence how customers perceive pricing based on payment flexibility.

Ulta's pricing strategy aims to cater to a diverse customer base while providing opportunities for savings through rewards and promotions.

Payment Method

Ulta Payment Methods

Ulta Beauty offers a variety of payment methods for both in-store and online purchases. Here are the available options:

Accepted Payment Methods

  • Ultamate Rewards Mastercard: Usable both in-store and online.
  • Ultamate Rewards (Store) Credit Card: Usable both in-store and online.
  • Visa, MasterCard, Discover, American Express: All accepted for in-store and online transactions.
  • PayPal: Accepted only for online purchases.
  • Afterpay: Available for both in-store and online, allowing customers to pay in installments.
  • Apple Pay: Usable in-store and online (app only).
  • Ulta Beauty Gift Cards: Both plastic and eGift cards are accepted in-store and online.
  • Cash: Accepted only in-store.
  • Personal Checks and Merchandise Credit: Accepted only in-store.

Additional Information

  • When using a credit or debit card, a temporary hold may be placed on the funds until the order ships, at which point the charge will be finalized.
  • Customers can redeem Ultamate Rewards points during checkout when logged into their accounts.

These payment options provide flexibility for customers shopping at Ulta Beauty.

Ulta FAQs

FAQ

Ulta Return Policy?

Ulta Return Policy Overview

Ulta Beauty provides a generous return policy that allows customers to return items for a full refund within 60 days of purchase if they have the original receipt. Here are the key points:

Return Conditions

  • Time Frame: Returns must be made within 60 days for a full refund. After this period, store credit is issued.
  • Condition of Items: Opened items can be returned, but significantly used products may be rejected. Reasonable judgment is advised when returning used items.
  • Proof of Purchase: A receipt or Ultamate Rewards member ID is necessary for verification. Without these, store credit will be issued based on the lowest price in the last 90 days.

Return Process

  • In-Store Returns: Customers can return items directly to any Ulta store by presenting the product and proof of purchase.
  • Online Returns: Items purchased online can also be returned by mailing them back to Ulta's fulfillment center, using a traceable shipping method. Return shipping costs are the responsibility of the customer.

Additional Information

  • Gift Receipts: Returns with gift receipts can be exchanged for different products or store credit.
  • Non-returnable Items: Products purchased from other retailers or dealers are not eligible for returns at Ulta.

This policy aims to ensure customer satisfaction while maintaining fairness in returns.

FAQ

Ulta Alternatives

Here are the top 10 alternatives to Ulta.com:

  1. Sephora: A beauty retailer that offers a wide selection of makeup, skincare, haircare, and fragrance products.
  2. Macy’s: Known for their high-quality formulas and a wide variety of shades, making them perfect for all skin tones.
  3. ColourPop: Offers high-quality makeup at an affordable price. Their products are vibrant and long-lasting.
  4. Sally Beauty: A great place to find all your beauty needs, from hair care to skincare and makeup.
  5. Target Beauty: A great place to find affordable beauty products.
  6. Walgreens Beauty: Drugstore chain offering a variety of beauty products.
  7. CVS Beauty: Another drugstore chain that competes with ULTA Beauty in offering a variety of beauty products.
  8. Beauty Brands: Another competitor in the beauty retail space.
  9. Beauty Bay: An online beauty retailer offering a wide range of products.
  10. Kohl’s Beauty: Department store chain offering a variety of beauty products.

These alternatives offer a variety of beauty products and brands, similar to Ulta.com. They each have their unique offerings and advantages. It's always a good idea to compare prices and products across these stores to find the best deals and products that suit your needs.

FAQ

How To Open A Ulta Account?

To open an account on Ulta.com, follow these steps:

  1. Go to the Ulta Beauty homepage.
  2. Click on the "Sign In" button located at the top right corner of the page.
  3. Click on the "Register" button under the "New Customer?" section.

After these steps, follow the prompts to enter your information and create your account. Enjoy shopping at Ulta.com!

FAQ

About Ulta.com Payment Method?

Ulta.com offers several payment methods. One of them is Afterpay, a service that allows customers to buy now and pay later with no interest or fees when payments are made on time. Afterpay can be selected as a payment method during checkout with an existing debit or credit card. The total cost is split into four equal payments, taken automatically every two weeks.

Another option is the Ulta Beauty Rewards™ Credit Card. Cardholders can earn points on their purchases and get 20% off their first purchase. The card can be managed online, and payments can be made online, by phone, or by mail.

For the Ulta Credit Card or Ulta Store Card, payments can be made online by logging into the account on the Ulta website, over the phone by calling (866) 254-9971, or by mail. Please note that cash payments are not accepted by mail.

FAQ

Ulta.com Return Policy?

Ulta.com has a return policy that allows products to be returned within 60 days of the original purchase. If the product is not right for you, you can get a full refund or equivalent in-store credit. Returns can be done by sending back the product to the Ulta.com Returns Center, or a local ULTA store. Products returned after 60 days will be refunded as an eGift Card or ULTA Gift Card.

As for the shipping policy, Ulta.com does not pay for shipping on returns. If you don't want to pay for shipping, you'll have to return your item to a brick-and-mortar store. Also, Ulta.com offers free standard shipping for a minimum order of $35. However, it's important to note that this is not unconditionally free shipping. For returns, it's recommended to send your returns through ground-only shipping, especially if any items included in your return contain hazardous materials. These can include things like products that include alcohol or any pressurized items, such as those that come in aerosol cans. You can track the process of your return under the order status section of your Ulta.com account.

FAQ

About Ulta.com Prices and Cost?

Ulta.com offers a wide range of beauty and hair services. The Ulta Salon is located within each Ulta Beauty store, usually taking up about 10 percent of the space. The salon offers a variety of services including haircuts, color services, and specialty hair color services.

Haircut services at Ulta Salon start at about $45 for an adult haircut and $23 for a kid’s haircut. All haircuts include a cleanse, condition, scalp massage, and blowdry unless otherwise stated. For example, a Clipper Cut, which involves using clippers for an ultra-short design, starts at $30. A standard Haircut, which could be a haircut, trim, or shape, starts at $45. The Signature Haircut, which includes a haircut, trim, or shape with a customized deep conditioning treatment, starts at $55.

Color services include Express Hair Color Service, All Over Color Service, and Specialty Hair Color Service. The Express Hair Color Service offers a quick touch-up to the root area only, matching your current hair color. The All Over Color Service allows you to refresh or update your hair color with thorough color application from roots to ends of hair. The Specialty Hair Color Service includes a full root touch-up, total blonde refresh, and color transformation.

Highlight or Balayage services are also available. These services include Accent Highlight, Partial Highlight, and Full Highlight. The Accent Highlight adds a touch of highlights framing the face with foil or balayage. The Partial Highlight increases the area of highlights with foil or balayage. The Full Highlight goes for a full head of foil or balayage highlights.

In addition to hair services, Ulta Salons also offer skincare appointments, brow bar services, and nail care. The cost of each service depends on who performs it. Each salon has multiple tiers of stylists with varying degrees of experience. The more experienced your stylist is, the higher the price will be.

Please note that the prices mentioned are estimates and may vary from one location to another. For the most accurate pricing, it's recommended to contact your local salon.

FAQ

About Ulta.com Popular Products and Services?

Ulta.com is a popular destination for beauty products and services. The website offers a wide range of items including makeup, skin care, fragrance, hair care, and more. Some of the exclusive brands available on Ulta include Elemis, Elaluz by Camila Coelho, Kate Spade, Kylie Cosmetics, Michael Kors, Moschino, OSEA, and UOMA Beauty.

The site often runs promotional events such as the Spring Haul Event where customers can get up to 50% off on makeup, hair care, skin care, body care, and more. Other deals include buy 2 get 1 free on NYX Professional Makeup, 40% off on select Juvia's Place products, and up to 30% off on various cleansers, moisturizers, and serums from brands like Garnier, Cetaphil, Banila Co, CeraVe, Neutrogena, La Roche-Posay, and more.

Ulta.com also features new arrivals and best sellers. Some of the new arrivals include e.l.f. Cosmetics Power Grip Dewy Setting Spray, Charlotte Tilbury Pillow Talk Big Lip Plumpgasm Plumping Lip Gloss, and KYLIE JENNER FRAGRANCES Cosmic Kylie Jenner Eau de Parfum. Best sellers include Drunk Elephant Protini Polypeptide Cream, IT Cosmetics CC+ Cream with SPF 50+, and Clinique Moisture Surge 100H Auto-Replenishing Hydrator Moisturizer.

In addition to products, Ulta.com also offers beauty services. Customers can earn points on all beauty services and get 2 points per $1 spent with the Ulta Beauty Rewards™ Credit Card. The website also features a Mother’s Day Gift Guide with joyful gifts for all the moms in life.

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